State Zero
Business systems

Generic software is useful — until the gaps between systems become the job.

When customer details live in one platform, jobs in another, and pricing sits in a spreadsheet only one person understands, the business ends up running the workarounds instead of the work. We build the connected systems that close those gaps — CRMs, portals, quoting tools, scheduling, and the operational software in between.

A small operations team reviewing job status on a shared screen, a whiteboard schedule still visible on the wall behind them
The problem

Your team already knows where the friction is.

Ask anyone who handles a job end-to-end and they can point to exactly where it breaks down — the enquiry that gets typed into the CRM and then retyped into the quoting tool, the approval that happens over text message and is never seen again, the job status three different people track three different ways. It is rarely one big failure. It is a hundred small ones, repeated every day, and everyone has just learned to work around them.

Retyped
The same customer or job detail entered again by hand, in a second system
Untracked
Approvals and decisions made over email or a phone call, with no record anywhere else
What we build

The kind of systems we're regularly asked for

Every business is different, but the shape of the problem repeats. Most projects are a combination of two or three of these, connected to the software you already run — not a rebuild of everything from scratch.

Custom CRMs Workflow & case management Customer portals Supplier portals Quoting & estimating tools Inventory & order management Scheduling & rostering Compliance systems Assessment applications Staff applications Management dashboards Mobile apps (PWAs) Data consolidation layers System integrations Lightweight ERP-style platforms

Where a mobile app makes sense, we usually build an installable web app — often called a PWA — rather than a native App Store build. It works on any device, without a separate release process to maintain.

One connected workflow

One record, from enquiry to reporting

This is the shape of the workflow inside almost every service or product business — whether the job is a quote for a fence, a case for a support worker, or an order for a supplier. Built as separate tools, each step is a handoff: a screen closes, a new one opens, and something gets retyped or missed. Built as one connected system, the same information moves through every stage without leaving a trail of duplicated data behind it.

ENQUIRY → REPORTING
Enquiry INBOX
Qualification
Quote
Approval HUMAN
Scheduling
Delivery
Invoice
Follow-up
Reporting
Fewer handoffs. One place the job actually lives.
What could we build?

A sense of the kind of problems we take on

Illustrative
These are representative examples of the kind of systems we build, not completed case studies. All client work we've delivered to date has been website engagements — business systems is a capability we're actively taking on for the right project.

A quoting tool that remembers your pricing

Estimates built from real costs and margins, not a spreadsheet formula only one person knows how to edit.

A customer or client portal

Documents, order status and support in one place, instead of a trail of email threads.

Scheduling and rostering, connected

Shifts, qualifications and job bookings tracked against the same calendar, not three separate ones.

Supplier and inventory visibility

A shared view of stock and orders, instead of a phone call to check what is actually in the warehouse.

One operational dashboard

A single view of the business, built from data you already hold across several existing tools.

Compliance and assessment tracking

Qualifications, inspections and sign-offs recorded against the job, with nothing chased down after the fact.

How it fits together

We integrate with what you already depend on. We don't try to replace it.

Your accounting platform, your payroll system, and any regulated or industry-specific software you're required to run — we build around these, not instead of them. A custom quoting tool might create a draft invoice in your accounting software rather than sending one directly. A rostering tool might feed hours into your existing payroll system rather than becoming a second payroll of its own. The goal is one coherent operational layer, with the systems you're required to keep sitting properly connected to it.

We're not trying to replace your accounting platform. We're trying to stop your team retyping into it.
Joel · Founder, State Zero

What's still held together with a spreadsheet and good intentions?

Tell us about the workaround, the disconnected tool, or the process everyone complains about. We'll help you work out whether a connected system is worth building.